Norma retired from our hospital after 52 years as a nursing educator. She started as a junior nurse and eventually became a full professor. In the last few years, we worked together on many projects due to my involvement in education.
When everyone left after the retirement party, I asked Norma: "What do you think went wrong in US healthcare?"
She said: "At some point, we start failing to convey to our patients that we care for them. Instead, we start to bully what we know! They know we know! Our white coats do not capture their hearts; our attitude does. We, as educators, failed to instill that value in the new generation. We taught them books, websites, procedures, writing notes, and articles, but somewhere down the line - we failed to teach them that 'human touch to another human is the most profound art of healing."
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